Tuesday, November 29, 2011

IBM, HP still server top-dogs, amid sales dip on last year

IBM and HP remain all-but joint partners on Gartner’s third-quarter estimates for 2011, after the two giants took a collective 60 percent of the market.

IBM and HP remain the market leaders in the server business sector, according to latest quarterly figures by analyst Gartner.

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The market grew by a touch more than 5 percent to $12.3 billion in revenues, with 2.2 million servers sold.

While worldwide shipments in the third-quarter grew by 7 percent year-on-year, revenue only increased by just over 5 percent year-on-year.

But while Dell grew 6.3 percent from 2010’s third-quarter, Oracle did not grow at all, remaining with a 4.7 percent marketshare, losing an estimated $25 million in revenue.

That said, the third-quarter was strong and the markets can enjoy profits back to nearly how they were before the global financial crisis hit in 2008.

While the markets appear healthy in the U.S. and Canada, predictions about Europe’s markets seemed hedgy at best; a wise decision considering the current turmoil in the European markets, where even the financiers do not know whether the single-market currency, the Euro, will be around this time next year.

IBM attained just shy of 30 percent worldwide server marketshare in the third-quarter, who marginally took the crown from HP with 29.3 percent of the marketshare. But IBM and HP were side-by-side in revenues collected, both accounting for $3.8 billion.

Looking at the figures by-unit, HP sold 694,000 servers, averaging out at a price of $5,500 each, with IBM selling nearly a third of that at 288,000, with an average market price of $13,000.

HP said its sales of industry standard servers — those running regular Intel chips — were down by around 4 percent, while its business critical servers — running Intel’s Itanium chips — were down by nearly a quarter. A significant drop, not helped by the ongoing ding with Oracle, where Oracle had said it would cease support of the Itanium chip because Intel did not plan to keep the platform alive ‘over the long run’.

European antitrust regulators are yet to respond to HP’s calls to investigate Oracle, as the spat reaches the next level.

Dell and Oracle grabbed a 15 percent and 6 percent marketshare respectively in the last quarter.

Monday, November 28, 2011

3M, Infor in legal battle over millions in software fees

In a case that hinges on interpretations of software contract language and the respective rights of customers and vendors when it comes to third-party support organizations, 3M wants a court to declare that it doesn't owe Infor millions of dollars in fees.

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For more than a decade, 3M has used Infor's BCPS and Infinium software, which is "indispensable" to its operations domestically and abroad, according to a complaint 3M filed last week in U.S. District Court for the District of Minnesota.

The relationship stems from a contract 3M initially signed in 1997 with SSA Global, which Infor later acquired, according to the suit. That pact gave 3M "a perpetual, personal, nontransferable and non-exclusive right and license to use the software," it adds.

Over time, 3M has gained the right to 8,000 license seats, most recently adding 1,000 in December 2009 at a cost of US$1.5 million, it states. Only 7,000 of the seats are currently in use.

The deal also includes annual maintenance payments to Infor, which currently total about $1 million per year, for updates, upgrades and technical support, according to the suit. However, the contract also specified that other necessary services wouldn't be provided by Infor, and that 3M was able to hire other companies to fulfill those needs, it adds.

But the agreement also contains a provision that bars 3M from giving access to the software "(without SSA Global's prior written consent) to any service bureau or other agent or third party whose primary function shall be to provide [3M] with day-to-day management and support responsibility of the software."

Meanwhile, the software has been highly customized for 3M's needs, with only about half of the code used at 3M "original to Infor," the suit states. Because of this, Infor employees are unable to provide much of the needed support, according to 3M.

3M signed a services agreement with Cognizant in November 2009 to help it manage the software, the suit states.

Infor "has long been aware" of 3M's relationship with Cognizant and in fact "expressly approved of Cognizant as a third-party provider for 3M, thereby lulling 3M into a false sense of security with respect to its relationship with Cognizant," according to the suit.

At one point, Infor sent 3M a "proposed use and confidentiality agreement" for Cognizant to sign, it adds. Cognizant kept the document "for many months without comment," and ultimately never signed it because "Infor had not properly defined Cognizant's duties" regarding the software.

In March of this year, an Infor contact told 3M he considered the Cognizant agreement "stale," but otherwise and since has "said nothing to indicate any objection or concern with Cognizant gaining access to the software," 3M said in the filing.

This year, Infor conducted an audit of 3M's software usage. In the process, Infor asked whether 3M had "outsourced the day-to-day operation and/or maintenance of the Infor software," the suit adds. 3M responded that it had, and identified Cognizant as the provider.

"The audit did not ask whether 3M had outsourced management of the software," it adds. "In fact, 3M has never outsourced management of the software."

In July, Infor sent 3M a letter claiming it had breached a confidentiality clause in the companies' contract due to Cognizant's involvement, and demanded $20,923,526 in exchange for giving Cognizant access rights, according to the suit. Infor later dropped that amount to between $17 and $18 million, it adds.

Earlier this month, 3M dissolved its contract with Cognizant "in an effort to maintain its relationship with Infor," believing that based on "previous representations by Infor" doing so would resolve the companies' differences.

Yet on Nov. 10, Infor "made yet another demand that 3M pay fees based on an unexplained 'analysis' for 'back usage' by Cognizant," it adds. In this instance, Infor asked for about $7.8 million but said it was willing to discount that amount to roughly $5.9 million, according to the suit.

3M is seeking a declaration that Cognizant "did not perform the 'primary function' of 'day-to-day management and support responsibility of the software,'" and therefore 3M is not in breach of its contract with Infor, it states.

The conglomerate also wants a declaration protecting it even if Cognizant did perform such activities, as well as attorneys' fees and other relief.

But the case could end up being settled before trial.

"Infor has a reputation for service and support excellence, and 3M is a valued Infor customer," said Infor spokesman Dan Barnhardt in a statement. "We are currently working with 3M to bring this matter to a speedy and satisfactory resolution. All software agreements necessarily restrict access to and modification of source code by third parties to encourage and protect substantial investments in continuous innovation."

3M's complaint does not mention source code modification. "I don't think that [Infor's statement] pertains to 3M's lawsuit at all, as 3M did not modify Infor source code," said Wendy Wildung, an attorney for 3M, said via email on Monday.

While it's impossible to know exactly what transpired between the companies on this front without more information, vendors have no legal claim or control over any customizations created by a customer that don't touch the underlying source code, said analyst Ray Wang, CEO of Constellation Research.

Sunday, November 27, 2011

Apple's 'Black Friday' sale cuts Mac prices up to 10%

Apple today cut Mac prices up to 10% in a repeat of the last two years' stingy "Black Friday" deals, which authorized resellers again trumped.

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For the second year in a row, Apple also sold the iPad at a discount.

Apple's one-day sale reduced most Mac prices by $101, a 10% cut on the entry-level 11-in. MacBook Air, which sold for $898 on Friday. The across-the-board $101 translated into discounts of 6%-8% for 13-in. MacBook Airs, 4%-8% for MacBook Pros and 5%-8% for iMacs.

The Mac Mini and the Mac Pro were not included in the deals.

Apple's Mac discount was identical to those of the last two years' Black Friday sales, although unlike in 2010, Apple did not exclude its lowest-priced notebooks this year.

"The most popular Apple Mac product this holiday season will be the MacBook Air," predicted analyst Brian White of Ticonderoga Securities, in a message to clients today.

The iPad 2 was reduced between $41 and $61 depending on the model, a discount of between 8% and 9%, and for the priciest iPads, slightly more than in 2010. Apple also dropped the price of the iPod Touch between $21 and $41, and cut prices for the iPod Nano by $11.

Apple's prices were good at both its online and brick-and-mortar stores through the day. Many of the latter opened at 6 a.m. local time in the U.S., several hours earlier than usual.

Some rival online sellers, however, beat Apple's sale prices.

Amazon.com, for example, listed the least-expensive 11-in. MacBook Air at $849.99 and the entry-level 21.5-in. iMac for $1,049.99.

Apple also discounted several software packages today, including the three-license edition of Microsoft's Office for Mac Home & Student 2011, which was priced at $128. But others beat Apple's sales price on that product, too: Amazon listed the application suite at $99.99, or 33% below list.

Saturday, November 26, 2011

Data links managed IT services, cost reductions

New research from CompTIA suggests that almost half of businesses were able to cut IT expenses at least 25 percent by shifting some to some managed services relationships.

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First, a definition, since I know that those of us in the high-tech industry tend to throw around phrases and acronyms with little regard for what they actually mean. I suppose that works to marketers’ messaging because where there is mystery, there is more opportunity for a conversation. But that doesn’t really help you or your company.

In any event, I’ve heard the term “managed services” tossed around willy-nilly for longer than I care to admit. Many people tend to equate this phrase with remote network management, but in truth it carries much broader meanings in today’s IT economy. In my mind, the term managed services as they pertain to IT infrastructure describes relationships that are ongoing and predictable in the sense that you know exactly what to expect as far as support, updates and technology management goes.

With that as a backdrop, I just got through considering some new research about managed services conducted by industry association CompTIA. The data, which reflects interviews with 400 IT and business professionals conducted in June 2011, suggests that 46 percent of companies have cut their technology expenses by 25 percent or more by moving to managed services for some or all of their IT infrastructure needs. Approximately 13 percent of those companies reported that they have cut at least 50 percent out of their IT expenses.

That doesn’t mean that money is just being cut forever, mind you. It seems that it is being diverted elsewhere.

More than half of the survey respondents indicated that one of the big reasons that they are turning to managed service providers for things such as security (antivirus or firewalls), web hosting, network management or help-desk support is that it will free up their internal IT staff for more strategic projects.

If you would like your team to spend more time focused on technology projects that could help generate revenue, it might be time to consider a managed service relationship to help automate some of the tasks that are bogging it down.

Friday, November 25, 2011

Cool mobile solutions for 2012

It’s difficult to imagine a world more technologically advanced than the one we live in today. Until we remember saying the same thing ten—even five—years ago. Up until recently, limited bandwidth prevented most people from enjoying streaming videos, but today a system that can’t handle streaming content is considered obsolete. Technology can and does change that quickly.

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The technology we might see in the next ten years is mostly speculation, so for now we’ll focus on what to expect in 2012.

Mobile solutions for the mobile worker

We’ve been able to access documents on-the-go for a while, but printing those documents while out of the office has often been a challenge—until now.

“HP’s history of innovation runs deep, and we continue to leverage 1110_SMB_spurl_2012_lazymanchairs601171712352.9254that legacy and build on it for future growth,” said Vyomesh Joshi, executive vice president, Imaging and Printing Group, HP. “While printing in the traditional sense will continue to be integral to what we bring to the world, we are disrupting the market with leading innovations beyond the page as well.”

HP ePrint allows you to email office documents, presentations, and photos directly to HP ePrint-enabled printers—like the HP Officejet Pro 8600 e-All-in-One Printer—using any device with email capabilities. [1] All HP ePrint-enabled printers have their own email address, so you, your coworkers, or even your clients can email print jobs directly to the printer without installing any drivers or software from across the room to across the country.

Having the ability to work while you’re on the move is a luxury. Having the power to complete that work shouldn’t be. Products like HP’s line of EliteBook Notebook PCs are designed for powerful computing, as well as demanding workstation applications and essential security. You’ll work confidently—and fast—with a mobile workstation that enables your business to work more efficiently.
Store and print—in the cloud

One of the hot topics in the computing world these days is cloud storage. Quite simply, cloud storage allows data to be stored on multiple virtual servers—freeing up the need to have physical storage devices either on- or off-site.

The choice to implement a cloud computing solution is different for every organization. Some important things to consider:

Security measures whether corporate and customer data is secure in the cloud.
Open infrastructure provides a choice in cloud delivery models without adding complexity.
Automation improves the speed and efficiency of your cloud services.1110_SMB_spurl_2012_googlecloudprint777306327656.4817
Resilient technologies meet defined service levels for cloud availability, quality and performance.
Seamless integration combines public and private clouds with traditional delivery to create a unified IT service portfolio.
Cost considerations must be met in order to provide the best return on investment.

With HP ePrint-enabled printers and Google Cloud Print, all you need is the cloud to print—no drivers, no PC connection and no software. [2] Cloud Print is part of HP’s ePrint mobile-printing portfolio, enabling you to print where life and business happen.
Scan more than just flat objects

The HP TopShot LaserJet Pro Multifunction Printer M275 is 1110_SMB_spurl_2012_topshot17557713128.632412HP’s first web-connected color laser multi-function printer with the power to scan 3D objects. These objects can be scanned and used to create unique artwork and presentations. Click here to learn more.

In addition to 3D objects, converting your paper documents into electronic form allows you to store, share, and use them more effectively. Considering document management with
scanners like the HP Scanjet 5590 is just smart business.
Less clutter and higher efficiency

Improvements in technology aren’t all about processor speed and the amount of memory. Computers and peripherals now need fewer cables than ever before, freeing your desktop from clutter so you can get back to business.

Other benefits of an All-in-One (AIO) solution are:

Less packaging = lower shipping costs. With the rise in shipping costs, one of the easiest ways for businesses to save is to ship less. HP AIO PCs ship in a single box, enabling significant cost and time savings. Fewer boxes and cables make it easier for businesses to manage their IT investment.
Higher efficiency = lower energy bills. A typical PC and monitor can use up to 250 watts per day. HP AIO PCs use as little as 34 watts. HP AIO PCs won’t eat up your energy budget like typical PCs, leaving more resources for the things that really matter.
Just one cord to plug in. Traditional PCs require a nest of cables just to get started. Simplify your life with the HP AIO PC’s elegant out-of-the-box experience.

While we couldn’t imagine some of this technology a few years ago, we can certainly understand how to apply it to our daily work lives. Whether it’s printing on-the-go, scanning 3D objects, or implementing an AIO solution, it’s hard to argue that technology is heading in the right direction.
Slate 2.0

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Wednesday, November 23, 2011

Google Health: First Failure of 2012

At the stroke of midnight on New Year's day, Google Health, the personal health record data aggregation service for consumers, will shut down for good.

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Google first made the announcement quietly, in a blog post last June. But the closure of Google Health next month is also an important inflection point for public cloud-based services.

Google's failure shows that there are limits to how far users are willing to go in allowing access to personal information in exchange for free services. Google's idea of using an unregulated, private, advertising-supported business model as the aggregation point for highly sensitive personal health data is dead. Will other initiatives soon follow?

Google's goal was "to create a service that would give people access to their personal health and wellness information," all in one place. It did not provide federated access to the data, but physically moved the data to its servers. It wanted to "translate our successful consumer-centered approach from other domains to healthcare and have a real impact on the day-to-day health experiences of millions of our users," according to Google's blog post.

Google anonymized users' personal health data for purposes of data mining, and famously provided trending information on influenza outbreaks. But it also used the data as a mechanism to sell targeted advertising. And while advertisers didn't know who was getting their messages, the idea of receiving highly targeted ads for specific health conditions cited in users' personal health records struck many as creepy.

Google was also unable to allay privacy fears for the data consumers were entrusting to it. The problem can be summed up in one sentence on Google's privacy pages: "Unlike a doctor or health plan, Google Health is not regulated by the Health Insurance Portability and Accountability Act (HIPAA), a federal law that establishes data confidentiality standards for patient health information."

The idea that users would be willing to transfer personal health record data from health care providers, where data privacy is protected by law, to Google servers, where it is protected by non-binding privacy policies that can change at any time, was flawed from the start. Although Google's motto is "Don't be evil," many users viewed this deal as a Faustian bargain.

While there is an unmet need for an aggregated view of all personal health records, both for consumers and for medical professionals, Google Health was not the solution.

Tuesday, November 22, 2011

In-depth: Google's Ice Cream Sandwich -- a new era for Android

Google's Android 4.0 operating system is more than just another upgrade.

Android 4.0, also known as Ice Cream Sandwich, marks the start of a new era for Google's mobile platform. The release ushers in the biggest changes the software has seen since the launch of Froyo in 2010 -- maybe even Eclair back in 2009. Nearly every facet of the OS has been made over, and the very core of the Android user experience has been completely reimagined.

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The more you use Ice Cream Sandwich, the more you realize just how radical a change it represents.

(Note: For the purposes of this review, I'm focusing on the smartphone side of Ice Cream Sandwich. At the time of this publication, the software had not yet been made available on any tablets.)

Getting to know Ice Cream Sandwich

The first thing you notice when you start using Ice Cream Sandwich is that Android suddenly seems a lot more friendly. While the OS has always been powerful and versatile, simple human relations weren't exactly its strong suit.
Now, powering up an Android 4.0 device (in my case, the Samsung Galaxy Nexus, which I've been testing for several days) is like running into an old college buddy who's evolved into a slick professional. He has the same smarts, the same heart and soul you've always appreciated, but now he really has his act together -- and he's dressing better, to boot.

At a glance, Ice Cream Sandwich seems similar to the Android of years past. You have five home screen panels that hold any combination of app shortcuts, folders and live functioning widgets. Each is made up of an invisible grid that, like previous phone-based versions of Android, can support as many as 16 shortcuts (four across and four down). But beneath that basic shell, ICS is a whole new game.

You can practically see the fresh paint everywhere you look in the system. Gone are the harsh green and black colors of yore, replaced now with a soft blue-and-gray-based scheme. System icons are more brilliant, with bright colors and three-dimensional textures. New transitions and animations are sprinkled throughout the OS, adding subtle but important layers of polish.
Android Ice Cream Sandwich
Ice Cream Sandwich provides a new favorites tray that stays in place at the bottom of the screen. Click to view larger image.

As for the home screen itself, Ice Cream Sandwich provides a new favorites tray that stays in place at the bottom of the screen as you swipe from one panel to another. The tray houses a permanent link to your app drawer along with four customizable icons; you can anchor any shortcut or folder into those spots by simply dragging and dropping it into place.

ICS also introduces a new persistent search box across the top of the home screen. Tapping the main part of the box brings up Android's universal search field, which simultaneously covers the Web and most content on your phone. Tapping the microphone at right end of the box, meanwhile, brings up Google's Voice Actions utility, which allows you to conduct a Web search, place a phone call, send a text or email, or get driving directions by speaking into your device.

(Don't tell Siri, but that's actually a function Android has had for more than a year.)
The button-free philosophy

Perhaps the most striking shift with Ice Cream Sandwich is its move away from the four physical buttons that have long been Android phones' most identifiable feature. In fact, the Galaxy Nexus -- the flagship Android 4.0 phone -- has no buttons on its face whatsoever.
Android Ice Cream Sandwich
Instead of physical buttons, you get three icons at the bottom of the display. Click to view larger image.

Instead, you get a trio of virtual buttons at the bottom of the display: one to go back a step, one to return to your home screen, and one to multitask, or toggle among recently used applications. These buttons will be familiar to Android tablet users; they actually first appeared in Honeycomb, as did an early implementation of the button-free philosophy. But for Android phones, they mark a major shift.

As someone who's used Android intensely for years, I expected the lack of physical buttons to be a shock. I'm happy to say, though, that I've found the adjustment surprisingly painless. It's really a natural evolution, as the on-screen buttons appear when and where you need them. If you rotate your device to a horizontal position, they move along with it. And if you don't need them on-screen -- say, if you're viewing a photo or video -- they disappear, turning into tiny dots that can emerge when beckoned but stay out of your way otherwise.

That said, the shift in button strategy does change the way you interact with the phone, especially when it comes to the search and menu functions that used to have permanent places on the front of the device. The elimination of the menu function is intended to make Android more user-friendly: Rather than having to press your phone's menu button to find commands, as you did with previous versions of Android, apps designed for ICS show all your options in a new "action bar" that sits at the top of the screen. The action bar's commands are context-sensitive, too, so they vary based on what task you're performing.

When you open Google Voice, for example, the action bar gives you one icon to compose a new text, one to refresh your inbox, and one that holds an overflow list of less commonly used functions (Ice Cream Sandwich's on-screen equivalent of the old menu button). When you're viewing an actual message in Google Voice, the action bar changes to give you options to call the person from your conversation or compose a new message to someone else.

This approach is excellent in theory. In execution, however, it has one glaring problem: Ice Cream Sandwich lacks a certain level of consistency with the placement of some key functions. Search, for example, is sometimes an icon in the action bar, and other times an option in the on-screen overflow menu (as is the case in Google Voice).

Even that overflow menu itself moves around somewhat from application to application: On most apps that have been optimized for ICS, it lives within the action bar at the top. But on older apps that have not been updated to reflect the new design standards, it appears squished in alongside the main navigation icons at the bottom. A similar inconsistency occurred within Honeycomb. My hope is that, as the new interface reaches more and more devices, app developers will update their programs to support the new approach.

(With existing phones that have physical buttons, by the way, the physical buttons will continue to function as they always have; you'll just use those instead of the new on-screen alternatives. The full ICS effect will be seen only on the Galaxy Nexus and subsequent button-free devices.)

The app drawer and home screen customization

Ice Cream Sandwich introduces a newly designed app drawer that puts all of your installed applications and widgets in a single centralized place. The drawer swipes horizontally, with a pleasant scroll-and-fade animation effect as you move from one screen to another. An icon at the top of the drawer gives you direct access to the Android Market as well.

Customizing your home screens is now done right from the app drawer, streamlining a process that used to be far less intuitive. With ICS, you simply touch and hold any app shortcut or widget in the app drawer, and the system automatically shows you a preview of all five home screen panels. You can then drag and drop the item anywhere you want. You can get detailed information about an app or uninstall it while you're there, too -- tasks that used to be buried within layers of settings menus.
Home screen widgets have long been one of Android's most powerful and distinguishing features, and with Ice Cream Sandwich, they become even more valuable. Following the lead set in the tablet-focused Honeycomb OS (and seen in some third-party launcher replacement utilities), ICS allows you to interact with home screen widgets by scrolling or flipping without having to enter the actual apps.

Noteworthy examples include the Gmail widget, which lets you scroll through messages, and the Photo Gallery widget, which lets you flip through thumbnails of images on your phone. Widgets can now also be resized to take up more or less space on your home screen.

Home screen folders get a makeover with ICS, too, with a fresh new look and highly simplified setup. Creating a folder is now as easy as dragging one app on top of another; you can add or remove more apps by dragging and dropping, and you can change the folder's name by touching it.
Notifications and multitasking

Ice Cream Sandwich gets a brand new notification bar that houses icons and information about incoming messages and alerts. It's essentially a prettier and more powerful version of what's existed in the past.

On the cosmetic side, the new notification area has a transparent gray background with blue and white text, matching the rest of the OS's revamped design. Functionality-wise, the notifications now support a new system-wide swiping gesture that allows you to dismiss any individual item by flicking it left or right. This is a welcome touch that gives you greater control over what you see.

The Ice Cream Sandwich notifications area includes interactive commands for controlling music playback when the Music app is active. That means you can pause or skip tracks right from the pulldown area, without having to interrupt what you're doing. Unfortunately, this feature appears to work only with the system Music app at the moment; third-party programs like Pandora are not currently compatible.

Along with the new notification system, Android 4.0 includes a revamped multitasking interface. It's activated by tapping the new "recent apps" button, located next to the virtual back and home commands. This brings up a scrollable list of all the apps and services you've recently opened on your phone, showing each app's name, icon and a thumbnail of its most recent state. As with the new notifications area, you can tap any item to activate it or flick to dismiss it.

The improvement here over Android's old system -- long-pressing the home key to bring up a small and limited list of icons -- is immeasurable. The new multitasking interface is easy to find, fun to use, and a true highlight of the 4.0 platform.
The ICS keyboard and voice input

Google has really gone a long way in improving the system keyboard in Ice Cream Sandwich. Compared to past Android releases, the ICS keyboard is far better at predicting and correcting text, which means you can type quickly and/or sloppily and it'll almost always figure out what you're trying to say.
The new keyboard has a few nice bells and whistles, too, like built-in spell checking and a tremendously improved cut and paste system. I tend to be a fan of slide-based keyboards like Swype, but the stock Ice Cream Sandwich keyboard is good enough that I'm actually fine with -- and even enjoying -- using it.

On the voice-input front, the familiar microphone icon allows you to dictate text anywhere in the system, as it always has -- but now, text is transcribed continuously, so words show up as you're saying them instead of in one big chunk when you're finished speaking. You can also pause and stop speaking and the system will wait for you to continue instead of stopping the session. (To signal that you're finished, you press a "Done" button that appears on the screen.)

If the voice input mishears a word or two, error correction in Ice Cream Sandwich is quite easy: The system automatically underlines any words it thinks might be iffy, and then you just tap a word to see a list of likely alternatives and pick a replacement.
You wouldn't think there'd be much to say about a phone's lock screen, but with Ice Cream Sandwich, this seemingly simple system component is jam-packed with tasty new treats.

If you don't set any security options, the default ICS lock screen uses a circular unlock gesture similar to what's seen in Honeycomb. The lock screen offers a lot more functionality now, catching up with options that some third-party utilities have previously offered.

For example, you can now access and interact with notifications, see album cover art and music playback controls, and jump directly to your camera without ever having to go to the home screen.

Another nice touch: When your phone is locked and you receive a call, the lock screen features a new text-and-reject feature that simultaneously declines the call and sends a message to the person explaining why you can't talk. You can pick from a list of generic responses or add your own custom message. (You can permanently edit/change the list of default responses by going into the settings section of the Phone app.)
As with past versions of Android, Ice Cream Sandwich gives you the ability to set a security pattern, password or PIN to protect your phone. It also introduces an intriguing new option: facial recognition for phone unlocking. Once configured, all you do is hold your phone in front of your your face. If all goes well, within a second or two, it recognizes your features and unlocks your device.

I found the facial recognition system to be fairly accurate and incredibly satisfying to use. In my tests, the system was able to recognize me roughly 90% of the time, even when I was wearing eyeglasses or a hat or making some silly face (for testing purposes only, of course). The times when it didn't work were usually when I was in an extreme lighting condition or holding the phone at an unusual angle. But getting your face rejected, while perhaps mildly demoralizing, is not a big deal; you just enter in a backup password or pattern and you're good to go.

Google does note that the facial recognition option is less secure than a pattern, password or PIN; a disclaimer on the phone goes as far as to tell you that "someone who looks similar to you" could potentially unlock your phone with the feature activated. Some users have reported being able to trick the system into unlocking by holding up a photo of the phone's owner; I tried and was not able to replicate that. I also tested the system with my brother, whom people often mistake for me, but the phone wouldn't unlock with his face.

The take-home message: Facial recognition is convenient, novel and impressive -- and in most cases, it's pretty secure. But if you really need to safeguard your data and can't take any chances, it might not be the right choice for you.

Camera and Gallery

Android 4.0 includes a brand spankin' new Camera app that's chock full of surprises. The app's interface boasts some significant improvements, but the added functions are what really steal the show.
One of the high points is the newly implemented support for zero shutter lag. That means you can snap one photo after another in rapid succession without ever having to stop or wait. It's actually a little strange at first -- and can make it somewhat challenging to get your image focused, if you're moving really fast -- but it's a fantastic feature that makes photo-capturing easier than ever.

The Camera app has a cool single-motion panorama mode, too, that lets you take wide-perspective images. All you do is tap the panorama icon and press the shutter button, then move your camera slowly across the area you want to capture. When you're finished, you tap the shutter once more, and the software puts the whole thing together into a single seamless image. It works amazingly well.

On the video side, the Camera app now includes a range of live-video effects -- distorting your face, for example, or making it appear as if you're floating in space. They're more for fun than anything, but I found they provided some light-hearted amusement while video-chatting with friends. The Camera has a few serious new video-related tools as well, including a snapshot-capturing utility that lets you grab still images while you're recording video.

The new Camera app and the redesigned Gallery app put photo sharing front and center, with a host of on-screen options to send images to any share-ready service. Ice Cream Sandwich also includes native photo and video editing tools. I found the video editing suite to be a bit limited in its capabilities, but the photo editing options are quite robust, with commands for cropping, sharpening, removing red eye, modifying lighting and making a variety of color adjustments. The photo editor can apply quite numerous special effects, too, if you're into that sort of thing.
Other Ice Cream Sandwich sprinkles

I could write an entire book trying to cover and review everything that's new in Ice Cream Sandwich. I haven't even gotten into the revamped system settings menu -- it's far simpler and easier to use -- or the new NFC-based "Android Beam" function that lets you share info with other phones by tapping the devices together (cool in theory, but fairly limited in practice at the moment).

You've also got random flourishes like the long overdue ability to capture screenshots and the new fine controls for managing and monitoring your network data usage. Many of the system apps are vastly improved as well, including Gmail, Calendar, People (formerly Contacts) and the browser -- which now features faster page loading, automatic Chrome bookmark syncing, offline page saving and graphical tabbed browsing.

But you get the picture. Ice Cream Sandwich is more than just another upgrade; it's a significant new beginning for the Android platform. It isn't perfect -- the software has a handful of inconsistencies and areas for improvement -- but it's astonishingly good. I suspect it'll go a long way in delighting both hardcore enthusiasts and casual smartphone users.
Bottom line

Android has always been a powerful platform. With Ice Cream Sandwich, its power reaches new heights -- and its polish makes the power more palatable than ever.

Monday, November 21, 2011

Career Paths For Comptia A+ Certified Technician

You can go from simple computer repair to manufacturing high-end workstations and servers.

The Technician Path:
The next step is taking the Net+ Exam and installing network cabling, supporting corporate end users and managing the corporate desktop.

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Administration:
Network support, configuring routers and managing user accounts on the corporate servers. This is also the well known Nework+/ MCSE/NOVEL CNA/Cisco CCNA track.

Development:
Design and manage the companies web presence and intranet.
(.NET, ASP, MsSQL, PHP, MySQL, Oracle, ColdFusion)

As you can see from just this small list the possibilities are astounding. This is only a small percentage of the technologies and career paths for you to choose from. The table below lists various other certifications that you can combine with A+ to take your career in a new direction. Also visit Comptia's Related certification page for more information on how to apply A+ towards advanced certifications by vendors such as Cisco, Microsoft and more.

* Hardware: Server+, Manufacturing

* Technician: Net+, MCDSP, MCP/MCSA (Microsoft Track)

* Administration: Network+,CCNA/CCNP,CNA/CNE,Linux Track, MCSE

* Development: .NET, MCDBA, PHP/MySQL (Open-source Track)

Information technology is an ever changing arena. And while you may have decided on a specific career path, the benefits of the CompTIA A+ certification will remain a solid foundation for you to build on.

Saturday, November 19, 2011

Cisco invests in Korean venture for smart buildings and cities

Cisco is acquiring a minority stake in a subsidiary of KT, a South Korean telecommunications services company, which will offer managed services for smart buildings and smart city projects from January.


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The investment in KC Smart Service (KCSS) is part of a global strategic collaboration between the two companies to bridge the IT and communications markets, Cisco said on Monday.

The new venture will be funded with starting capital of US$30 million from KT and Cisco. KT will be in charge of the overall management of the operations of the new company which will be headquartered in Korea.

KCSS will initially target 14 countries in the Asia-Pacific region, including Japan and China, Cisco said. The company will have 30 staff to start with, including experts in the areas of smart space, which may be increased to 70 by next year.

The venture will deploy technologies from both KT and Cisco, including Cisco's Unified Service Delivery Platform, Cisco said. The companies have executed agreements that establish the framework for their collaboration, enabling KCSS to have the ability to incorporate the technologies and tools of KT and Cisco.

KT and Cisco are also looking at collaborating in business-to-business services and cloud computing. KT has plans to establish a cloud business by the end of the year, and establish a research and development (R&D) center in Silicon Valley early next year.

Cisco said in July it was taking a minority stake in U.Life Solutions, a company focused on delivering managed smart and connected community services to residents and businesses in Songdo International Business District, a new city on the coast of Incheon in South Korea.

KT said last month it would launch a tablet, called the Smart Home Pad, that includes a number of smart home services such as home security on a Samsung Galaxy Tab 8.9 Wi-Fi

Friday, November 18, 2011

Learn About IBM 000-229,000-236,000-252 Certification Exam

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Thursday, November 17, 2011

Provide Your Network System With The Cisco Boost

To enable an assimilated network that, adapts to the contemporary and prospective business needs, you need various equipment to control them. When looking for network accessories, consider good quality equipment that are updated and of good quality.


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Our contemporary businesses are all mainly computerized. So, with the increase in the competition, it often becomes very important to keep up with the changes in the systems used. As, these changes result into added revenue and ensure the smooth running of the businesses. Consequently, whether you are a startup, or an already established business, updating or setting up of network hardware technology can be an expensive job. Especially, opting for high-end and quality products offered by Cisco. In this case why not opt for a gently-used or refurbished Cisco IT products? Refurbished products often make a good investment for businesses.

There are many retailers who resale from new to slightly used, Cisco products, to meet all your network systems needs, like:
* Cisco Routers

* Cisco Switches

* Cisco Access Servers

* Cisco Content and Storage

* Cisco IP Telephony

* Cisco Security

* Cisco Wireless

Whilst looking for a resale retailer it is important to ensure that they provide:

Customer service: they provide you with excellent and up to date information to enable you to make your important IT purchasing decisions. They always make themselves available to answer any questions you have before, during the whole process. Be it before, whilst you make the purchase or after the purchase is made. And they also provide impeccable customer service n times of an emergency whilst maintaining the optimum quality of work.

Value: whether new or used Cisco equipment, they have the resources to help you get your start-up off the ground. In addition to ensuring that your current business is progressing. They are likely to provide you impressive discounts on new products and up to 90 percent off listed price for used and refurbished I.T. equipment. Thus, ensuring you are provided by optimum value added service at inexpensive rates.
Quality: Despite being resale products, the quality of the new and used Cisco equipment is vigorously tested. They are only sold when they are deemed worthy for deployment. Remarketed, gently used and surplus I.T. equipment are meticulously cleaned before being resold. In addition to that, expert technicians carefully inspect and application-test all equipment according to the highest standards in the industry.
These used Cisco products, apart from the end user, can also be used by:

Systems Integrators: As, they manage the multilayered process of processing, storing, and categorizing data. Furthermore, they also bring together component subsystems into a plausible and measurable system.

IT Consultants: Since, they make use of information technology effectively and efficiently to meet evolving business challenges. The resale Cisco products enable them to balance hard budget realities along with pressing tech necessities. Thus, matching quality with affordability by resourcing gently used and surplus IT equipment, at a true value for the discerning consumer.

Network Architects: As Cisco sets the standard for network platforms and telecommunications, demand for used Cisco equipment follows. Network Architects looking for a reliable technology vendor with a comprehensive inventory of tested and inspected components can avail these services.

Government and Education Industry: Services such as, municipal, state and federal government agencies, universities and school districts also need high quality, reliable, and affordable Cisco IT parts and equipment. Good as new Cisco components, at a huge discount, are often what governmental and educational purchasing departments working under strict budgetary guidelines, need the most.

This article has been written by an expert associated with Network System Resale, a global seller of new and gently used Cisco network hardware technology.

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Sunday, November 6, 2011

Google Apps closes in on big win with General Motors deal

Google Apps continues to replace desktop-based solutions like Microsoft Office in the enterprise world.

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Google continues to secure its spot as one of the top (if not the top) provider for email and online collaboration software to the enterprise world.

The latest customer set to sign up for Google Apps appears to be General Motors. The Wall Street Journal reports that Google is close to inking a deal to provide its cloud-based suite of productivity apps to more than 100,000 GM employees.

However, the WSJ also reported that Google must meet certain requirements before GM will ultimately deploy its software.

Those requirements haven’t been specified publicly yet, nor has Google or GM announced anything officially just yet.

Nevertheless, if this goes in Google’s favor, it will be a huge win for Google. Up until now, General Motors has reportedly been using IBM’s Lotus Notes.

More importantly, it points towards a major shift among business customers (and even consumers) away from the old guard of desktop-based software like Microsoft Office to a preference for moving everything to the cloud.

And why not? Options like Google Apps are cheaper (companies with more than 10 employees pay $50 per year for each user), more accessible — the latter of which matters most when it comes to collaborating on work-related projects. Google Apps is also typically far easier to understand and utilize for the average computer user, and it is more flexible when scaling for companies of all sizes.

Saturday, November 5, 2011

Firewall Fundamentals

The essential guide to understanding and using firewalls to protect personal computers and your network

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An easy-to-read introduction to the most commonly deployed network security device
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Includes configuration, deployment, and management checklists

Increasing reliance on the Internet in both work and home environments has radically increased the vulnerability of computing systems to attack from a wide variety of threats. Firewall technology continues to be the most prevalent form of protection against existing and new threats to computers and networks. A full understanding of what firewalls can do, how they can be deployed to maximum effect, and the differences among firewall types can make the difference between continued network integrity and complete network or computer failure. Firewall Fundamentals introduces readers to firewall concepts and explores various commercial and open source firewall implementations--including Cisco, Linksys, and Linux--allowing network administrators and small office/home office computer users to effectively choose and configure their devices. Firewall Fundamentals is written in clear and easy-to-understand language and helps novice users understand what firewalls are and how and where they are used. It introduces various types of firewalls, first conceptually and then by explaining how different firewall implementations actually work. It also provides numerous implementation examples, demonstrating the use of firewalls in both personal and business-related scenarios, and explains how a firewall should be installed and configured. Additionally, generic firewall troubleshooting methodologies and common management tasks are clearly defined and explained.

CompTIA 220-701 Exams Q & A




QUESTION 1
Which of the following RAID levels uses striping across three or more disks with parity?

A. RAID 1
B. RAID 3
C. RAID 5
D. RAID 10

Answer: C

Explanation:


QUESTION 2
A customer reports that while attempting to print a document it seems to queue up fine, but the
printer does not print the job. Which of the following may be the cause?

A. Outdated or corrupt print driver.
B. The application used to create the document is incompatible with the printer.
C. A print job is waiting in the print queue.
D. Printer configuration is incorrect.

Answer: C

Explanation:


QUESTION 3
A print job fails to leave the queue. Which of the following services may need to be restarted?

A. Printer Driver
B. Windows Spool Service
C. Print Spooler
D. NIC driver

Answer: C

Explanation:


QUESTION 4
A technicians company prints forms on multi-layer carbonless copy paper. When asked to replace
the printer, which of the following printing technologies will allow the technician to continue to use
the companys copy paper?

A. Transfer
B. Dot Matrix
C. Thermal
D. Laser

Answer: B

Explanation:


QUESTION 5
A customers computer crashes consistently when a specific application is launched. The
technician has looked at the computer and confirmed the cause of the crash. Which of the
following is the NEXT troubleshooting step the technician should take?

A. Verify full system functionality.
B. Document the findings, actions, and outcomes.
C. Establish a plan of action to resolve the problem.
D. Question the user and identify changes the user has made to the system.

Answer: C

Explanation:


QUESTION 6
Which of the following programs can be scheduled to delete unwanted compressed old files?

A. Disk Management
B. Check Disk
C. Disk Cleanup
D. Disk Defragmenter

Answer: C

Explanation:


QUESTION 7
Which of the following chipsets is responsible for controlling the data flow between a PATA optical
drive and the processor?

A. Northbridge
B. BIOS
C. Southbridge
D. DMA controller

Answer: C

Explanation:


QUESTION 8
A KVM will allow the user to:

A. prevent unauthorized users from removing devices from a computer.
B. network multiple computers to gain optimum use of system resources.
C. connect multiple computers to save on resources.
D. allow multiple users the ability to share a single computer.

Answer: C

Explanation:


QUESTION 9
Which of the following bus slots is in a laptop?

A. AGP
B. PCMCIA
C. PCI
D. AMR

Answer: B

Explanation:


QUESTION 10
A technician is called to a school lab to fix a computer. The computer worked fine the day before,
but now does not power on. The computer is plugged into a power strip with another computer.
The other computer works fine. Which of the following could be the problem? (Select TWO).

A. The power strip is overloaded.
B. The monitor is unplugged.
C. The power cable is unplugged from the computer.
D. The power strip is unplugged.
E. The voltage switch on the computer is set incorrectly.

Answer: C,E

Explanation:



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Tuesday, November 1, 2011

Microsoft's IE posts biggest share drop in three years

Microsoft's Internet Explorer (IE) last month lost the largest amount of usage share in three years, a Web metrics firm said today.

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The slide of IE, which dropped 1.8 percentage points to 52.6% during October, came on the heels of a fall of nine-tenths of a point in September. Only IE's November 2008 plummet of more than 2 points was larger, according to data from Net Applications.

In the last three months, IE has lost 3.3 points, or 6% of its total share as of July 31, the biggest three-month drop since October-December 2009.

As has now become rote, Google's Chrome and Apple's Safari were the winners in the browser race in October, boosting their shares by 1.4 and four-tenths of a percentage point, respectively.

Chrome ended October with a 17.6% share, while Safari accounted for 5.4% of all browsers used globally during the month. Both were records in Net Applications' tracking of desktop browser usage share.

Microsoft did not directly address the continued decline of IE today, but instead stuck to the message that it has used for much of the year, that Internet Explorer 9 (IE9) has increased its share on Windows 7, the company's newest operating system.

Worldwide, IE9 had a share of 22.5% on Windows 7, an increase of 1.4 points. That put the browser in second on Windows 7 behind only Microsoft's own IE8, and far above the third-place Chrome 14, which accounted for 18.1% of all browsers used on the operating system.

In the U.S., IE9 had an even larger share of 34.9% on Windows 7, more than that of all versions of Chrome and Mozilla's Firefox combined.

While IE9's gains have been impressive, the new browser -- launched last March -- has not stopped defections from older versions of IE to alternate browsers.

In October, IE9's share of browsers running on all operating systems, not only Windows 7, grew by 1.1 points to 9.8%. At the same time, however, IE8, IE7 and IE6 lost a collective 2.7 points, or more than double IE9's increase.

IE8's share dropped nine-tenths of a point to 29%, while IE7 and IE6 lost six-tenths and 1.1 points, respectively, to end October at 5.4% and 7.5%.

It's possible, of course, that when older versions of IE near extinction, that the desertions will slow or cease. But by the time Microsoft's long-game plan plays out, IE will have lost its majority position and fallen under the 50% mark.

According to projections based on Net Applications' data, IE will slip under 50% as early as January 2012, and if the losses of the last three months continue on their torrid pace, Microsoft's browser will account for just 43.7% by June 2012.

Chrome gained most of the share that IE lost, continuing a trend established in late 2009 when Firefox's growth stalled. Firefox ended October with a 22.5% share, unchanged from September.

Firefox remains in in danger of losing its second-place spot to Chrome: If the two browsers keep to their current trend lines, Chrome will overtake Firefox in April 2012.

Chrome should crack the 20% mark in either January or February 2012.

Net Applications calculates browser usage share with data obtained from more than 160 million unique visitors who browse 40,000 Web sites that the company monitors for clients. More browser statistics can be found on the company's site.